Frequently Asked Questions
Everything you need to know about your COZY WORLDWIDE experience.
How long does shipping take?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We want you to love your fit. You can return any unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to order?
Each product page features a detailed size guide. Our items generally follow a relaxed, oversized fit. If you prefer a more tailored look, we recommend sizing down.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably made?
Quality and ethics are at our core. We use premium, heavy-weight organic cotton and recycled polyester blends, working exclusively with manufacturers who ensure fair wages and safe working conditions.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.